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    Knowledge base, support, and platform access — exclusively for MedEdge clients.
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Client Portal

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Client Portal

Welcome Back

Your knowledge base, resources, and support — all in one place.

Knowledge Base

Find what you need

Documentation, guides, and answers for every MedEdge platform.

Getting Started with Mosaic

Setup guides, first-connection walkthroughs, and onboarding documentation for the Mosaic data intelligence platform.

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Data Delivery & Automation

How your scheduled data deliveries work, where files are sent, and how to update delivery configurations.

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IDrx License Verification

Managing your prescriber roster, understanding verification results, and resolving exception flags.

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340B Program Data

Understanding your 340B data outputs, compliance flags, and how to interpret exception alerts.

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EMR Connection Guides

Technical documentation for WellSky, BrightTree, WeInfuse, and Inovolan environment connections.

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FAQs & Troubleshooting

Answers to the most common questions from MedEdge clients across all platforms and products.

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Can't find what you need?

Submit a Request

Use this form to report a technical issue, ask a question, or request assistance from the MedEdge team. We'll route your request to the right person and respond within the timeframes shown.

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Your request has been received by the MedEdge team. You'll receive a confirmation email shortly and we'll be in touch within the response window for your selected priority.

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Response Times

Urgent2 business hours
HighSame business day
Normal1–2 business days
Low3–5 business days

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For time-sensitive issues, email support with "URGENT" in the subject line or call us directly.

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IDrx Portal

Manage your prescriber roster, review verification results, and export compliance documentation.

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340B Management Portal

Review 340B data deliveries, compliance flags, and program activity for your organization.

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